Step 1: Go to Agent machine (i.e IIS machine) and in “Start” type “IIS” and select “Internet Information Services (IIS) Manager”.
Step 2: Make sure we have access to all the IIS Log folders and Log files for all the sites.
To view the IIS Log folder and files select the site and double click the Logging option and copy the path in the Directory field.
Note: Please make sure that Applicare Agent have access to all the folders and files in the above path.
Let us consider that we are going to check for "Default Web Site".
Execute the below steps and check whether we can able to view the log folder and log files of the "Default Web Site".
1. Go to IIS, expand the Sites and note down the ID for the site we are going to check.
2. Go to the IIS Log folder path and open the "W3SVC1" folder (i.e"W3SVC" + "ID of the site". Here the Default Web Site id is "1". So we need to check the "W3SVC1" folder). Inside the folder make sure that we have access to all the files.
First try to open the folder and files manually. While opening the folder and files if it asks for permission please provide the permission.