Genie installation

Prerequisites:

•  Docker: Ensure you have Docker installed and running on Applicare controller machine.

Follow the steps below to install Genie:

Step 1: After starting Applicare, open the following directory in a command window with Administrator mode.

<Applicare_home_directory>/ai

Change the value in that variable as below.

<Applicare_home_directory>=  Applicare installation directory

Step 2: Execute the setupEnv.bat/sh file. When prompted for the Applicare database password, type it manually and press Enter.

After pressing Enter, the command window will display as shown below.

Note: For Linux Only After Completing the Step 2 follow the below steps.

a) Go to the <Applicare_home_directory>/ai/backend and edit the .env file 

b) Please check and correct the values for DB_HOST, DB_PORT, DB_USER, DB_PASSWORD, DB

Step 3: Then, execute the initializeGenieSignals.bat/sh file. This will build the Genie image and start the container; however, these processes will take some time.

Follow the steps below to configure genie in Applicare.

Step 1: Login to Applicare and go to the Genie configuration screen in the top right side menu.

Step 2: Once in the configuration page, you will see a checkbox to Enable Genie.

Step 3: Enter the URL: You will need to provide the URL where Genie will connect. Enter the correct Genie server URL (e.g., http://<ApplicareControllerIP>:8000)   in the field labeled Genie Chat URL.

Change the value in that variable as below.

<ApplicareControllerIP>= IP of the machine running Applicare

       2. Username and Password: In the respective fields, enter the our Support site UserName and Password. These credentials are necessary for authenticating and establishing a secure connection with the Genie Chat Bot.

Step 3: Save the Details

1. After entering the username, password and URL, click on the Save button to proceed.
2. This will save the credentials and URL, ensuring that Genie is properly configured and ready to interact with your system.
   

Step 5: Start Using Genie

1. Once the setup is complete and saved, Genie will be ready to use. You can now access the chat bot.